Mammotion warranty terms: what the published statements say, by where you bought

Mammotion publishes more than one warranty text, and which one applies depends on where the mower was bought. The UK and EU stores' statements are issued by Mammotion Technik GmbH in Düsseldorf and say Mammotion pays the shipping on a claim^{1 2}. The manuals' warranty chapter is issued by Shenzhen Mammotion Innovation Co., Ltd and says the owner arranges the shipment⁵. The versions read here were published between April and August 2026; terms change, so check the current text on your own store before you rely on a detail.

Related: the support and repairs guide for what owners report once a mower goes in, and what to have ready before you contact support.

Bought from a UK or EU Mammotion store

The UK, German, Danish and Polish stores publish essentially the same statement^{1 2 3 4}. What it says:

• Shipping is on Mammotion. Mammotion bears the shipping costs and provides a free shipping label, unless it finds on inspection that the mower is not under warranty¹. Pack it in the original box or something equivalent: Mammotion is not liable for damage caused by poor packing¹.
• Claim in the country where you bought it. The warranty is claimed in the country where the mower was bought and is used¹. The German, Danish and Polish copies add that using it outside the EU can void the warranty^{2 3 4}.
• It sits on top of your legal rights. The statement says nothing in it limits your statutory rights under the applicable law¹.
• When the clock starts. From the first purchase from Mammotion or an authorised dealer, as shown on the receipt or invoice. If a Mammotion-store receipt's date cannot be read, it starts at activation; for a pre-order, at the date it shipped from the warehouse¹.
• A repair does not restart it. A repaired or replaced mower keeps the time left on the original warranty, unless the law where you live says otherwise. Replacement parts may be new or used, but must work at least as well as the original¹.
• Wear parts are excluded, with a 30-day exception. Blades, cutting discs, tyres, charging cables, grass bags and roller brushes are not covered, but Mammotion replaces them free within 30 days of purchase if the defect is in the material or workmanship¹.
• What else voids a claim: service by anyone other than Mammotion or an authorised dealer; a part changed without Mammotion's consent (its own example is replacing a wheel hub motor); accidents, liquid spills or incorrect charging; damage in transit that was not refused on delivery; and a missing receipt or an altered serial number or label¹.
• Out of warranty, you choose. Mammotion tells you, and you decide whether to pay for the repair, including materials, labour and shipping. If you do not, the mower comes back unrepaired¹.

How long the battery is covered. The statement's tables give the battery 2 years on LUBA 1 AWD, LUBA 2 AWD and the 2024 YUKA, and 3 years on every later series: LUBA mini AWD and LiDAR, LUBA 2 AWD X, YUKA mini and YUKA mini Vision, the 2025 YUKA, LUBA 3 AWD, LUBA mini 2 AWD and YUKA mini 2^{1 2}. (The UK copy has no LiDAR row; the German one does.) The same tables list periods for the motors, vision module, circuit board, GPS kit, RTK station and charging station; read those on the statement itself for your series. On LUBA 3 AWD the RTK station is listed only for the 10000/10000H and 5000/5000H¹.

Parts bought separately have their own periods: for example, 1 year for a LUBA 1 RTK station, 2 years for LUBA 2 RTK stations and vision modules, and 3 years for LUBA 2X, LUBA mini and YUKA mini parts and batteries⁷.

What the manuals say

The warranty chapter in the LUBA 3 AWD and LUBA 2 AWD X manuals covers the same ground in less detail^{5 6}:

• Contact the local dealer first if a dealer sold it; otherwise Mammotion support. Have a proof of purchase or order number and the serial number ready.
• Support may ask you to install a software update before anything is shipped.
• If the mower has to go in, the owner arranges the shipment to a service centre. If the fault is covered, Mammotion repairs or replaces it at no cost and, in the LUBA 2 AWD X manual's words, sends it back at no cost⁶. If it is not covered, a fee may be charged.
• The exclusions match the store statement's: not following the manual, accidents and liquid spills, incorrect charging, unapproved modification, altered labels, and no valid proof of purchase.

This page does not yet cover the US, Canadian or Australian stores' own warranty statement.

The extended warranty

Mammotion sells a one-year extension it calls CARE, and the terms read the same in the US, Canadian, UK and Australian stores^{8 9 10 11}:

• Buy it within 60 days of first activation, in the Mammotion app or the official store, and from the same country or region as the mower.
• It starts when the original warranty ends and runs one year.
• It covers the core components only — not the battery, consumable parts, or accessories bought separately — and not a lost or stolen mower.
• It includes parts, labour and round-trip shipping for a covered fault.

The stores list slightly different models as eligible, so check yours on your own store before you buy.