Mammotion support, repairs and replacements: what owners report

What to read this page as

These are accounts owners chose to post, mostly when something went wrong. They show what can happen and what helped. They are not a measure of how often it happens, and this site has no figures for that.

What Mammotion asks for

When owners post about a stalled case, company-named Mammotion accounts reply publicly and ask for the same few things: the case ID or the device name, sent by private message⁹¹. Having these ready — plus a log uploaded from the app and photos of the fault — saves a round of emails.

For some faults the whole mower has to go in. A Mammotion account told one owner that "The battery currently can’t be shipped separately"⁶, so a battery problem meant sending the mower.

What owners report

Long turnarounds. A LUBA 3 AWD 3000 owner in Austria sent the mower in the day after a fault in July. They heard nothing for over a month, were told in late August it was repaired, and received it back damaged. They then agreed with Mammotion to send it back again². The owner also notes it was repaired in Portugal after being sent to an address in Germany.

A replacement promise that turned into a discount. A LUBA 2 owner's mower went in under a free warranty repair and was found, 26 days later, to be beyond repair. The owner says Mammotion had earlier told them a long delay would mean a replacement of equal or better performance. Instead, "they told me they had no replacement units available and offered me 20% off a new LUBA 3." After the owner pushed back, the offer rose to 30%. Other owners in the thread describe accepting a different model or being offered a refurbished unit¹.

Out of warranty, the price can grow. A LUBA 2 owner just past two years was quoted about €288 for a battery. After diagnosis at the repair centre the quote was €815, for the battery plus the main board, drive board and both cutting motors. The owner declined and left the mower with Mammotion³.

Shipping goes wrong. One owner's mower was delivered by the courier to a stranger on the other side of the UK. Because Mammotion held the courier account, the courier would only speak to Mammotion⁴.

Second-hand purchases. An owner who bought an unopened LUBA 3 AWD second-hand had a warranty claim declined when it failed within two weeks, and was refunded the extended warranty they had bought⁹. This site has not captured Mammotion's warranty terms, so it cannot say what they require. If you are buying second-hand, ask Mammotion before you buy.

Some cases go quickly. One owner had their front wheels replaced after sending logs and error codes, and called the handling professional. Another owner in the same thread says their case was solved in three working days⁷.

Some long cases end well. A LUBA 2 AWD 5000 went back three times, once returned with screws missing. Mammotion then offered a new LUBA 2 AWD 5000X, and when that was out of stock the owner took a LUBA 3 AWD 3000 for the price difference. They wrote that "the process was far from perfect" but that they were very happy with the result⁸. A refund owed for a returned mower was paid after the owner's family posted publicly about it⁵.

What helped, in owners' own accounts

• Offers in writing. The owner whose replacement became a discount could push back because Mammotion's earlier promise was in its first emails, and the offer improved¹.
• A public post. In several of these threads, a company-named Mammotion account replied within a day or two and asked for the case¹⁹.
• Coming back with the ending. Two owners who posted a good outcome said they did it to balance the bad stories, because once a problem is solved nobody usually comes back to say so⁷⁸.