Fixed issues

Problems that are resolved, with the version that fixed them. Still-broken problems are on Known issues; problems reported but not yet pinned to a version are on Issues we're watching.

How these are judged: “fixed” here means owner reports say the problem is gone on a named version, not that a manufacturer has confirmed it. Where a fix is only partly confirmed, or a manufacturer claims a fix the reports don't support, that is stated on the page itself rather than smoothed over.

Nothing confirmed fixed yet — see Known issues for what is still open.

Nothing here matches your symptom?

If yours isn't here, it may not have been reported enough times to confirm yet. That doesn't mean it isn't real.

• Do this first: common mechanical causes

  Many symptoms that look like firmware turn out to be physical — a loose cutting disc, gummed-up wheel shafts, grass buildup, an unlevel charging dock. Cheaper and faster to rule out than a rollback.

• Issues we're watching

  Problems confirmed by two or more independent owner reports but not yet pinned to a specific firmware or app version. If yours is there, a new report with version details is what promotes it to a full guide.

What to have ready before you contact Mammotion support

Support resolves cases fastest when the report is specific. "It broke after the update," with no version number, is very hard for anyone — including Mammotion — to act on.

• Exact model and variant, including any suffix — e.g. LUBA 2 AWD 5000X vs. 5000 (the "H" suffix means a taller cutting-height range, not a different generation).
• Your mower's body firmware version — usually under Device Info / About Device in the app (a longer string like 1.30.29.26). Separate from the app version.
• Your companion app version — from the app's own About/Settings screen.
• The exact symptom, and what the mower was doing when it started.
• Whether it began right after a firmware or app update, and which one.
• Any in-app error code, and roughly when it appeared.
• The app's event log or diagnostic report, if your model provides one.
• Photos or a short video, if the issue is physical (docking, damage, turf).

Mammotion lists its support channels by region — including a 24/7 live chat — at mammotion.com/pages/contact-us. Regional support email: support-na@ (North America), support-eu@ (Europe), support-apac@ (Asia Pacific).

Found something we don't cover yet? Send us the details — that's how the next owner finds it documented.