Known issue

LUBA 2: charging station's green status LED goes dark, mower stops docking on its own

Four independent LUBA 2 (and one LUBA 1) owners hit the same pattern within weeks of each other: the charging station's green LED goes dark and the mower stops finding its own way home, even though it still charges fine when placed on the dock by hand.

Status Open

Models
LUBA 2 (base/2024), also reported on LUBA 1
First reported
08 Jun 2024
Last updated
03 Nov 2026
Affects
Robot body — not the app
LUBA 2 (base/2024), also reported on LUBA 1First reported 08 Jun 2024Details
Models
LUBA 2 (base/2024), also reported on LUBA 1
First reported
08 Jun 2024
Last updated
03 Nov 2026
Affects
Robot body — not the app

What to do next

  1. Confirm both halves of the pattern. The station's green status LED is dark, and the mower still charges normally when you place it on the dock by hand.

    Stop and get help if

    the station never charges at all, even by hand: that is a different fault. Work the fault-codes reference and the other charging guides instead.

    More about this step

    Applies when: it stops docking on its own, or return-to-charge attempts fail.

    Worked if: you can say which half is broken: charging works, finding the dock does not.

    Didn't work? Next: step 2 — Power-cycle the charging station once to be sure it is not a...

    Method: the five independent reports on this page

  2. Power-cycle the charging station once to be sure it is not a one-off.

    More about this step

    Applies when: the dark-LED, charges-by-hand pattern is confirmed.

    Worked if: the LED comes back and stays back, in which case this was not this fault.

    Didn't work? Next: step 3 — Unplug and reconnect the cable between the charging station and...

    Method: one owner, who saw a brief flicker before it went dark again

  3. Unplug and reconnect the cable between the charging station and its power adapter. Check the contacts on both mower and station for dirt or corrosion: Mammotion's own checks for a station light that is off or abnormal.

    Stop and get help if

    you see excessive heat, melted charging contacts, exposed wires, corrosion or burn marks: disconnect the power, stop using the station and contact Mammotion support; do not keep testing.

    More about this step

    Applies when: the LED stayed dark after a power cycle.

    Worked if: the LED comes back: a loose connection, not a failed station.

    Didn't work? Next: step 4 — File a warranty ticket for the charging station. An experienced...

    Method: Mammotion's own return-to-charge guide (manufacturer statement)

  4. File a warranty ticket for the charging station. An experienced owner's advice on the thread was to open a ticket because the station was dead, and a replacement station fixed it for both owners who reported back.

    More about this step

    Applies when: the LED stayed dark after a power cycle and a reseated cable.

    Worked if: a replacement station is on its way, rather than a firmware update or a cleaning that would not have helped.

    Method: an experienced owner's advice on the thread, plus the owners' outcomes on this page

  5. Tell us what happened. Say especially if you find a repair that avoids a full replacement, since one of these cases self-resolved and the suspected cause was never reproduced.

    More about this step

    Applies when: the replacement was the route, or the station recovered on its own.

    Worked if: the gap is on record, and the next owner has a route that is not a replacement.

    Method: this page's own closing request

Before you start: if your mower still charges normally when you manually place it on the dock, but stops finding the dock on its own and the charging station's green status LED has gone dark, this is a known pattern, not something you did wrong.

The symptom

The charging station's green status LED (normally on constantly, including overnight) goes dark. The mower can no longer navigate back to the dock and return-to-charge attempts fail, in one case triggering fault 2 1200 ("recharge failed"). If you manually place the mower on the dock, charging still works fine: the failure is specifically in the mower's ability to locate the station, not in the physical charging contacts.

What a healthy station looks like, per Mammotion: its own return-to-charge guide says the station's LED should be solid green when the mower is away or not charging, and flash green while it charges3. For a light that is off or behaving abnormally while the station and adapter have power, the guide's checks are the contacts on both mower and station, the cable between station and adapter (unplug and reconnect it), and, with a multimeter, the voltage at the station's contacts and the adapter's output3. It also says that a mower which charges when placed by hand but cannot dock on its own points at positioning, infrared detection, station placement or docking alignment3. That is the general advice for this symptom. The cases below are the ones where the station itself turned out to be faulty.

Five independent reports, no shared firmware version

No single firmware version or cause has been confirmed; this is reported across owners on different builds, and the owners' own diagnoses pointed to a physical charging-station fault rather than a software update that broke something that used to work:

  • A five-day-old LUBA 2 lost the green LED entirely; power-cycling the station briefly restored a flicker before it went dark again. Another owner's advice was blunt: open a ticket, the station is dead1.
  • The identical symptom hit a second owner the same day: green light permanently off, mower charges when manually docked but can't find the station on its own. A ticket brought a new station a few days later, and everything worked again1.
  • A third mower drove to the dock normally, then span in a circle and threw the docking-failure error, with the same dark green LED and same timeframe1. The same owner had opened a thread of their own six days earlier and reported the outcome there: the station was at fault, and a replacement sent after videos to support fixed it2. That owner asked outright: "can it really be that so many charging stations die almost simultaneously?", a fair question the thread never answers: its replies get as far as replacing stations, never a common cause.
  • A fourth LUBA 2, two months later, had the same dark light. Tapping the station, or pushing the mower in firmly, brought it back for a while. After three weeks of calls, support concluded the station had a problem and sent a new one; the owner opened the old one and found nothing wrong with its wiring or infrared board1.
  • A LUBA 1 owner reported the identical docking-failure pattern with error 1200 ("recharge failed"), independently: same symptom, different model line2.

One of the first cases self-resolved without explanation a few days later: the owner suspected an intermittent loose connection inside the station, not a fix they could reproduce on purpose.

If you're hitting this: confirm the failure mode matches (green LED dark, manual charging still works) before assuming it's the same issue. A station that never charges at all, even by hand, points to a different fault (see the fault-codes reference and other charging-related guides, such as the contact-pins guide covers the dock-retry loop where the station's own lights are normal). If it matches, reseat the cable between station and adapter first, as Mammotion's guide advises; if the light stays dark, the fix the owners above reported was a warranty replacement station, not a firmware update or a physical cleaning. Let us know if you find a repair that avoids a full replacement.

Sources

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