My Robot Doc

Known issue

App 2.3.28.25: picking one zone works differently, and two owners find their zone settings reset

After app version 2.3.28.25, owners report that starting a single zone now means deselecting the others, and two owners in a German forum say every zone showed the same Standard settings, one mowing at 65 mm instead of 35 mm. A Mammotion staff account apologised for the inconvenience and asked for a log.

Status Open

Models
LUBA mini 2 AWD
First reported
02 Nov 2026
Last updated
06 Nov 2026
Affects
Phone app — not the robot
LUBA mini 2 AWDFirst reported 02 Nov 2026Details
Models
LUBA mini 2 AWD
First reported
02 Nov 2026
Last updated
06 Nov 2026
Affects
Phone app — not the robot

What to do next

  1. To mow one zone, tap the lawns you do not want so they are deselected, or use the zone selection page inside a task. Two owners say tapping works, and one says the task page still offers selection.

    More about this step

    Applies when: since app 2.3.28.25 every zone is selected when you start a run.

    Worked if: only the zone you want is selected for the run.

    Didn't work? Next: step 2 — Before the next run, open the task and check the settings for...

    Method: three owners' accounts in the cited Reddit thread

  2. Before the next run, open the task and check the settings for each zone: cutting height, perimeter laps and mowing direction. One owner's mower cut at 65 mm instead of the 35 mm set.

    More about this step

    Applies when: after the app updated to 2.3.28.25, a zone shows Standard where you had set something else.

    Worked if: you catch a reset cutting height or direction before the mower is out on the lawn.

    Didn't work? Next: step 3 — Upload a log from the app and send Mammotion the device name. A...

    Method: two owners' accounts in the cited German forum thread

  3. Upload a log from the app and send Mammotion the device name. A Mammotion staff account asked for exactly that on 3 November.

    More about this step

    Applies when: your settings are still wrong or one zone still cannot be picked.

    Worked if: your case reaches the team that Mammotion's account said would look at it.

    Didn't work? Next: step 4 — Tell us your model, whether you use Android or iOS, the app...

    Method: a Mammotion staff account's reply in the cited Reddit thread

  4. Tell us your model, whether you use Android or iOS, the app version, and which settings changed.

    More about this step

    Applies when: you have checked your zones, or a newer app has arrived.

    Worked if: the next owner can tell whether one platform or one model is behind it.

    Method: this page's own closing request

Phone app — not the robot. See our app vs. firmware vs. RTK guide if you're not sure which one you're dealing with.

On this page
  1. What to do next
  2. What owners report
  3. What Mammotion said
  4. What we do not know
  5. Not the same as
  6. Sources
Before you start: after the app updated to 2.3.28.25, check the cutting height and mowing direction of each zone before the next run. Two owners found settings changed, and one mower cut at 65 mm instead of 35 mm. Tapping a lawn deselects it, if you only want one zone.

What owners report

  • Picking one zone. An owner says that with app version 2.3.28.25 the old way to select the mowing zone is gone and the mower is left mowing all the zones at once1. Another owner replies that you can deselect a lawn by tapping it, which they call a silly way to set it up, since you now take away the zones you do not want2. The first owner then finds that the selection page inside a task is still there3. A third owner says tapping the lawns to select or deselect them still works well for them4. A Swedish-language reply says it would have been smarter to activate the zone to mow rather than remove all the others, and hopes it changes next time11. So the zone choice has changed rather than gone, and owners disagree on how much it matters.
  • Settings shown as Standard. A LUBA mini 2 AWD owner has seven zones, each with its own programmed settings. Starting one zone alone was hard to find, and then the app showed every zone with a single Standard setting, so six zones had to be tapped away one by one6. Restoring the original settings from the cloud did nothing7.
  • Settings wrong in the field. A second owner in that thread says all settings were gone or wrong, and the mower cut at 65 mm instead of the 35 mm set8. The same owner says that setting the perimeter in one task makes it appear in all tasks, and that it seems to be the same for every setting9. The next day the owner wrote that the mowing direction had changed from lengthways to crossways for no reason, although everything was set correctly again10.

What Mammotion said

On 3 November a Mammotion staff account apologised for the inconvenience caused by the update to an owner in the Reddit thread5. It asked the owner to try the steps shown in an image to select the areas to mow, and, if the problem stayed, to upload a log from the app with the device name so the details could go to the relevant team. The image is not reproduced here. The reply says nothing about settings being reset, and gives no date for a change.

What we do not know

  • Platform. The Reddit thread names the Android app. The forum thread names the app version only.
  • Models. The seven-zone owner has a LUBA mini 2 AWD. The other owner's model is not stated.
  • Cause. No source says why the settings changed or whether the app did it.
  • A fix. None is announced.

Not the same as

For a version-by-version list of the Android app, see the app version history. A LUBA 3 or mini 2 that shows offline in the app is on its own page.

Sources

Did this work, or not?

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